For landlords
One scope for each unit, and a notice every tenant can read
For buildings of two to six units. Pests don't stay in the unit that called, so we look at the whole building.
A tenant's call starts the visit. The owner signs the scope. We inspect the unit that called, the units that share its walls, and the cellar.
Each tenant gets a written notice, in plain words, with the date and what to do before we come. We don't go into a unit without notice, and we don't tell one tenant about another's.
From a call to a report
What happens when a tenant calls
- 01Day one
Step 1: A tenant or an owner calls
Either one can. We ask who the owner is, and the owner is the one who signs.
- 02The visit
Step 2: We inspect the building
The unit, the units beside it, above and below, and the cellar. We note every opening on a sketch.
- 03Within a few days
Step 3: The owner gets a written scope
What we found, what we'll do, which units are included, how many visits and the terms if pests return.
- 04Before the work
Step 4: Tenants get a notice
A page with the date, the time window and what to do before. We deliver it or you do.
- 05After
Step 5: You get a report for your file
What was done, in which unit, and the date of the follow-up.
Landlord questions
Before you book
Who pays, the owner or the tenant?
The owner signs and pays for the scope. Your lease and city rules decide what a tenant owes, and we don't give legal advice.
Can you treat only the unit that called?
We can, but we'll say in writing which neighboring units share the wall. Mice and roaches don't stay in one unit.
What if a tenant isn't home?
We need an adult at the unit or your written permission. We give tenants notice first and we don't enter without one of those.
Have a building?
Tell us how many units and which one called.